CRM executive

Job ID	:	IN/CL/CRM executive/430
Location	:	Bangalore
Type	:	Permanent
No. of Openings	:	1
Experience	:	1+ yrs
Salary	:	Best in the Industry
Education	:	Any Graduate

Skills

• The following skills and specifications required in a candidate to do the job of a CRM are as follows:
• The person should necessarily have excellent customer-service orientation to do the job.
• He or she needs to have strong interpersonal and listening skills to resolve the issues of the customers.
• He or she should have the ability to prioritize and accomplish tasks in a hard-hitting environment and stay within strict timelines and guidelines of the organization.
  Specifics of the role
• Be the single point of contact for all customers
• Soft Reminder calls to customers with regard to upcoming milestone payments
• Addressing all queries from a customer with regard to his property/construction phases etc.
• Liaise and work with the Centralized Back office, Collection teams, and onsite teams were required to ensure accurate and timely information and resolution are communicated to customers.
• Ensuring all customer interactions /communications is entered in Sales Force on a daily basis.
• Receivable follow-up to reach the daily & monthly collection targets
• Attending to & resolving all customer queries related to after-sales handoff.
• Calling the Customer and keeping him informed about the construction progress & the upcoming installments that will be due.
• Persuading the customer to pay the installment amount before due date.
• It will be the duty to oversee that all the laws and standard measures are followed while dealing with customers.
• He or she needs to collaborate with the CRM team and other departments such as Legal, Design Teams etc. to ensure the accurate communication of objectives.

Key Responsibilities

• CRM, "customer relationship", "Client relationship", "post sales" "after sales"