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Senior Quality Analyst-Quality Assurance & Reporting

Job ID : IN/CL/Senior Quality Analyst-Quality Assurance & Reporting /522
Location   : Bangalore
No. of Openings : 1
Job Type : Permanent
Experience : 3-5 Years
Salary : 6 LPA

Education

 : BCOM/MBA/CA/ICWA


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Skills

  • Independently perform quality measurement for Billing process
  • Communicate and reports quality data, issues, non-compliance, process gaps through measurements and audits
  • Ensure that all measurements are carried out in accordance with process documentation, report documentation errors, updates as necessary on timely basis
  • Train team members on measurements & audit procedures through cross training initiative, share best practices
  • Participate in the resolution of disputed errors with GSS F & A operations and escalate as and when required.
  • Collate and analyze performance data and charts against defined parameters Present monthly audit findings to operations with various reports and presentations, perform root cause analysis, identify gaps and initiate process improvement projects
  • Analyze data such as CSAT, quality accuracy, timeliness, productivity and utilization and provide input for process improvement and standardization. Suggest process improvement and automation.
  • Identify ongoing issues that affect the process and take initiative to implement process control.
  • Analyze trends, KPIs of the product line and signal variations
  • Participate in calibration with operation team and business partners Identify opportunities to share/adopt process standardization across GSS centers Provide data and interpretation of measurements and audits, written communication and oral presentation
  • Communicate with external contacts and internal personnel to resolve open issues Handle request for ad hoc request from clients, operations and interact with internal and external EY personnel to verify information
  • Organize and manage quality assurance function in close co-operation with the customers and with the leadership team.
  • Analyze measurement, audit and survey reports, identify gaps and suggest process improvements

Key Responsibilities

  • Quality+Billing Process
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